Made to Order is a collection of couture gowns crafted at our atelier for your special occasions and events. Production of each gown only begins after your order has been placed and confirmed.
Estimated delivery time is approximately ten (10) to fourteen (14) weeks from confirmation of your order unless otherwise stated at checkout.
If you require expedited production or delivery, please contact us at [email protected]. We will make reasonable efforts to accommodate your request; however, additional fees may apply.
Made-To-Order dresses include free shipping worldwide.
Once your order ships, we will provide tracking information where available.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your local authorities. These charges are the sole responsibility of the customer. Please contact your local customs office for more information.
In some countries, including the US, your order may be subjected to tariffs, VAT or other import fees, which will not be included in the purchase price.
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to strikes, supply shortages, customs delays, transportation disruptions, natural disasters, war, terrorism, cyber incidents, governmental actions, pandemics, epidemics, labor disputes, or force majeure events.
Because all garments are individually produced upon request and custom-crafted to your exact measurements, all sales are final and items are non-returnable.
If you experience an issue with your garment, we encourage you to contact us and we will make reasonable efforts to assist you.
If you receive a defective, damaged, or incorrect item, please contact us within forty-eight (48) hours of delivery at [email protected] and include your order number, photographs of the issue, and a description of the problem.
If you need a different size, you may request a one-time size exchange at no additional charge, provided the item meets the exchange requirements outlined below. Exchanges are permitted for size changes only and may not be made for a different item. Customized items are non-exchangeable.
Requests for exchanges must be submitted within five (5) days of delivery. You must notify us by email at [email protected] within 48 hours of receiving your item.
Once your request is reviewed and approved, we will provide shipping instructions and the required shipping labels.
The item must be physically received by us within five (5) business days from the date the exchange request is confirmed, unless delayed due to extenuating shipping circumstances.
Once the original item is received and inspected, production of the replacement item will begin. Estimated production time for exchanged items is approximately four (4) to eight (8) weeks.
To qualify for an exchange, the item must meet all of the following requirements:
Items that do not meet these requirements will not be eligible for exchange and will be returned to the customer at the customer’s expense.
Customers are responsible for safely packaging returned items. We are not responsible for damage occurring during return shipment. We strongly recommend packaging the item carefully to prevent damage during transit.
Customers may be responsible for shipping costs, customs duties, taxes, brokerage fees, or import charges related to exchanged items. In certain countries, customs broker fees may apply upon receipt of the exchanged item and are the responsibility of the customer.
Please use professional dry cleaning only.
If you have any questions regarding delivery, returns, or exchanges, please contact us at [email protected]
