Lee Petra Grebenau, Allure by Lee Petra Grebenau and affiliates Terms of Use
Last Update: October 2021
Lee Petra Grebenau, Allure by Lee Petra Grebenau and our affiliates welcome you to our website (the “Website” or “Site”). As you have no doubt experienced with virtually all websites, your use of this Site, is subject to certain terms and conditions of use (collectively, these “Terms of Use”) set forth below. These Terms of Use are important for both you and us as they create a legally binding agreement, protecting your rights as a valued customer and our rights as a business.
These Terms of Use were written with care and consideration, in order for you to have the best experience while purchasing your new Allure gown via the Website. These Terms of Use describe ordering, shipping, return and exchange guidelines as well as the use of the Website and is designed to enable you to fully enjoy your shopping experience and have the pleasure of ordering your made-to-order gown from your own home.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING AND/OR PLACING AN ORDER FROM THE WEBSITE. THEY MAY SEEM TECHNICAL AND LEGALISTIC, BUT THEY ARE IMPORTANT. BY USING THIS SITE, AND/OR PLACING AN ORDER, YOU ACCEPT THESE TERMS OF USE AND OUR PRIVACY POLICY WITHOUT ANY RESERVATIONS OR QUALIFICATIONS, AND YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND OUR PRIVACY POLICY. THIS INCLUDES, WITHOUT LIMITATION, ACCEPTING THE TERMS RELATING TO DISCLAIMERS OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, AND ISRAEL CHOICE OF LAW AS SET FORTH HEREIN. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR OUR PRIVACY POLICY, WHETHER IN WHOLE OR IN PART, PLEASE DO NOT USE THE SITE OR ANY OF THE SERVICES PROVIDED ON THE SITE OR PLACE AN ORDER FROM THE SITE.
These Terms of Use constitute an agreement between you (hereinafter, “you” or “your”) on the one hand, and Lee Petra Grebenau, Allure by Lee Petra Grebenau and its affiliates (“us,” “our,” “we,” or “Allure”) on the other hand, in relation to your use of the Website, the goods/services offered and sold through the Website, and any orders you place through the Website (collectively, the “Services”). Before you place an order, please carefully read these Terms of Use and our Privacy Policy.
If you have any questions about the Terms of Use or the Privacy Policy, you may contact us via the contact information provided on our “Contact Us” webpage on the Site.
USE OF OUR WEBSITE
You agree that:
– You may only use the Website to make legitimate inquiries or orders.
– You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
– You also agree to provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy for more information on how we use your personal information).
– If you do not give us all the information that we need, we may not be able to complete your order.
– You will not attempt to interfere in any way with the Site’s network, or our networks, or related network security, or attempt to use the Site’s service to gain unauthorized access to any other computer system.
– You will not use the Site to engage in conduct that would constitute a civil or criminal offense, or that otherwise violates any city, state, national or international law or regulation.
– By placing an order through the Website, you represent and warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
ORDERING, SHIPPING AND TAXES
Allure by Lee Petra Grebenau is a collection of “made-to-order” couture gowns, crafted at our atelier for all your glamorous events.
As the Allure couture gowns are made-to-order, we begin crafting your item (the “Item”) especially for you only once your order is placed.
We strive to provide you with as much information as possible prior to your making an order so that you will be happy with your purchase. Therefore prior to placing an order through the Website, you are welcome to contact us at [email protected], if you have any questions related to these Terms of Use or concerning design, fit, fabrication or materials.
Your Item will be ready for delivery within eight (8) to twelve (12) weeks of receipt of your order.
Please do not hesitate to contact us via email at [email protected], and request to deliver your Item earlier, and we will do our best to accommodate your request and support your needs. Express delivery may be subject to the payment of additional fees.
Customizations and personalization of the Allure gowns might be possible. If you are interested, you are welcome to contact us at [email protected]. Please note however that customization and personalization may be subject to the payment of extra fees and result in a delay in our normal delivery times.
We offer you free shipping. We will notify you when your order ships and will send you a tracking number so that you are able to track your order.
Your order may be subject to customs, duties, VAT and other taxes in your country. These will be borne by and paid for by you.
Please bear in mind that we shall not be responsible or liable for any delays in delivery and shipment caused by events beyond our reasonable control, such as strikes, shortages, riots, insurrection, fires, flood, storms, explosions, acts of God, war, government or quasi-governmental authorities’ actions, acts of terrorism, earthquakes, power outages, pandemics or epidemics (or similar regional health crisis).
We start processing orders as soon as they are submitted via the Website and therefore, we might be unable to change or cancel your order once received. This includes changes to your order, payment method, shipping address, and shipping method. However, if you wish to exchange your Item once received, please adhere to the “Returns and Exchanges” terms listed below.
CANCELLATIONS
1. “Cancellation of a transaction in accordance with the Israeli Consumer Protection (Cancellation of a Transaction) Regulations, (2010 התשע”א-) and the Consumer Protection Law, ((התשמ”א-1981“
2. Since Allure garments are manufactured upon order (Made to order), i.e., a product that is manufactured especially upon customer’s request and / or your measurements, you (the customer) are not entitled to cancel the transaction, unless the seller (Lee Petra Grebenau/Allure) agrees to it and according to the conditions set and brought to your attention.
3. We (Lee Petra Grebenau/Allure) may cancel a transaction or sale, in whole or in part, for the below reasons:
– If one of the sections of this terms of use has been violated.
– If it is discovered that the customer has entered incorrect details when registering on the site and / or placing the order.
– If an act or omission has been committed which may harm the site and / or any third parties, including customers, employees and suppliers of the site.
– If the use of the website is present and / or possible and / or encouraged and / or assisted in the commission of an act presumed to be illegal under the laws of the State of Israel.
– If any error occurs, including a clerical error and / or a communication fault and / or any other technical fault that disrupted the price of the product and / or the description of the item on the website and / or in the delivery of the product.
– In the event that there is a concern that the purchase is made as part of a wholesale purchase and / or for the purpose of resale by the buyer or someone on its behalf.
– In case of prevention and / or delay due to force majeure, such as, but without detracting from the aforesaid: action of war, hostility, terrorism, cyber sabotage, intentional or unintentional malfunction at the store site, strikes and disasters, exceptional natural events, malfunctions in credit card clearing and any reason Otherwise not the result of an act or omission of the Site.
– If the product is out of stock after or before a sale has been made (but before delivery to the customer). If the order is canceled as stated, the site will not be responsible and will not bear any damage caused to the customer and / or a third party, including but not only damage due to the purchase of the product by a third party at a higher price.
– Without derogating from the above, the Company may not approve an order for additional reasons at its sole discretion.
RETURNS AND EXCHANGES
Returns
Since the Allure garments are made-to-order, they cannot be returned. In case you are not happy with your garment do let us know and we will do our best to assist.
Our Items are designed using top-quality materials and fabrics. If by any chance you received a defective, damaged, or incorrect Item, we apologize in advance and will strive to correct, you are welcome to contact us at [email protected] within 48 hours of receipt of the Item, indicate your order number (order number will appear clearly in your confirmation and shipping emails or on your packing slip), and mention the problem.
Exchanges
We want to ensure that you are happy with your Item. If you have any questions regarding our sizing chart and to ensure that you order the correct size, you are welcome to contact us at [email protected] prior to placing your order.
If you received your Item and you wish to exchange it for a different size, you are welcome to do so at no additional charge provided that the Item meets our return and exchange requirements set forth below. Please note that in certain countries, you may be required to pay customs’ broker fees upon receipt of your exchanged item.
Note that you are not entitled to exchange the Item for a different Item and an Item may be exchanged for another size only once. An exchanged Item cannot be returned or exchanged.
If you wish to exchange your Item, you are asked to notify us by email at [email protected] within five (5) days of the date you received the Item.
Once we receive your request for an exchange and the request is approved, we will send you instructions as to how to ship the Item and the required shipping labels.
An exchange of an Item will be allowed only if the Item is unused, undamaged, unworn, unaltered, unwashed and in the same condition as it was received by you. In addition, it must still have all its tags and labels properly attached and be in its original packaging. If you attempt to exchange an Item that does not adhere to these standards, you will not be entitled to exchange the Item, we will notify you of this and will return the original Item to your shipping address at your cost.
The Item to be exchanged must be physically received by us without any damage or wear and tear within ten (10) days from the date on which you requested to exchange the Item. Items not received by us within such ten (10) day period will not be eligible for exchange.
Note that we are not responsible for any damage or wear and tear to the Item prior to its return to us. Therefore, you are advised to properly and carefully package the Item to ensure it does not become damaged during shipping.
Once your Item has been received and approved for exchange by us, you will receive a confirmation via email and we will begin to create your new Item. Your new Item will be ready for delivery within four (4) to eight (8) weeks of our physical receipt of the Item to be exchanged, however, we will strive to deliver the Item more quickly to the extent possible.
We reserve the right to refuse to exchange any Item that does not adhere to our returns and exchanges policy; such Items will not be accepted nor exchanged and will be sent back to the customer at the customer’s expense.
Please note that our customized Items are non-exchangeable (therefore, Items are eligible for exchange only if such items are not customized, personalized, or altered).
LIABILITY AND DISCLAIMERS
We publish information on the Site as a convenience to you. While we attempt to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site at any time without notice.
YOU ASSUME ALL RESPONSIBILITY AND RISK WITH RESPECT TO YOUR USE OF THE SITE, WHICH IS PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND ENDORSEMENTS OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO INFORMATION ACCESSED FROM OR VIA THE SITE, INCLUDING WITHOUT LIMITATION, ALL CONTENT AND MATERIALS, FUNCTIONS AND SERVICES PROVIDED ON THE SITE, WHICH ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS, OR CONTENT OF INFORMATION, UNINTERRUPTED ACCESS, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE, OR THEIR FUNCTIONS OR CONTENT AND MATERIALS OR THE SERVICES MADE AVAILABLE THEREBY WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE SITE WILL MEET USERS’ EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
We make no warranties of any kind regarding any sites to which you may be directed or hyperlinked from the Site. Hyperlinks are included solely for your convenience, and we make no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such other sites. We do not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties.
IN NO EVENT SHALL LEE PETRA GREBENAU, ALLURE BY LEE PETRA GREBENAU, OUR AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) (COLLECTIVELY, “DAMAGES”) ARISING FROM OR IN ANY WAY RELATED TO THE USE OF, OR THE INABILITY TO USE, OR THE PERFORMANCE OF THE SITE, OR THE CONTENT AND MATERIALS OR FUNCTIONALITY ON OR ACCESSED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, DATA OR SALES OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THIS LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OF LIABILITY FOR CERTAIN TYPES OF DAMAGES; AS A RESULT, THE LIMITATIONS OR EXCLUSIONS OF LIABILITY CONTAINED HEREIN MAY NOT APPLY TO YOU IN WHOLE OR IN PART.
YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCURES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED.
Due to the open nature of the Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from the Website unless otherwise expressly set out on the Website.
INTELLECTUAL PROPERTY
The Site, including all its information and content, such as text, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, graphics, software and the HTML used to generate the pages (collectively, “Materials”), is our property or that of our suppliers or licensors and is protected by patent, trademark and/or copyright under law. Except as otherwise provided on the Site, or in these Terms of Use, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any Materials from the Site in whole or in part, for any public or commercial purpose without our speci
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