Last Updated: May 2026
Lee Petra Grebenau and Made to Order by Lee Petra Grebenau, and our affiliates welcome you to our website (the “Website” or “Site”). As you have likely experienced with most websites, your use of this Site is subject to certain terms and conditions of use (collectively, these “Terms of Use”) set forth below. These Terms of Use are important because they create a legally binding agreement between you and us, protecting your rights as a valued customer and our rights as a business.
These Terms of Use were carefully prepared to ensure you have the best possible experience while purchasing your new Lee Petra Grebenau gown through the Website. These Terms of Use describe ordering, shipping, cancellations, returns, exchanges, and use of the Website, and are intended to help you fully enjoy your shopping experience and the convenience of ordering your made-to-order gown from your own home.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE AND/OR PLACING AN ORDER. BY USING THIS SITE AND/OR PLACING AN ORDER, YOU ACCEPT THESE TERMS OF USE AND OUR PRIVACY POLICY WITHOUT RESERVATION OR QUALIFICATION, AND YOU AGREE TO BE BOUND BY THEM. THIS INCLUDES, WITHOUT LIMITATION, ACCEPTANCE OF THE TERMS RELATING TO DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, AND ISRAELI LAW AS SET FORTH HEREIN. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR OUR PRIVACY POLICY, IN WHOLE OR IN PART, PLEASE DO NOT USE THE SITE OR PLACE AN ORDER THROUGH THE SITE.
These Terms of Use constitute an agreement between you (“you” or “your”) and Lee Petra Grebenau, Made to Order by Lee Petra Grebenau, and its affiliates (“we,” “our,” “us,” or “Made to Order”) regarding your use of the Website, the goods and services offered through the Website, and any orders placed through the Website (collectively, the “Services”). Before placing an order, please carefully review these Terms of Use and our Privacy Policy.
If you have any questions regarding these Terms of Use or our Privacy Policy, please contact us at [email protected]
You agree that:
Made to Order is a collection of couture gowns crafted at our atelier for your special occasions and events. Production of each of these gowns only begins after your order has been placed and confirmed.
We strive to provide detailed information before purchase so that you are fully satisfied with your order. Prior to placing an order through the Website, you are welcome to contact us at [email protected] with any questions regarding these Terms of Use, sizing, fit, fabrication, design details, or materials.
Estimated delivery time is approximately ten (10) to fourteen (14) weeks from confirmation of your order unless otherwise stated at checkout.
If you require expedited production or delivery, please contact us at [email protected]. We will make reasonable efforts to accommodate your request; however, additional fees may apply.
Customization and personalization services may be available upon request. Please contact us for details. Additional charges and extended production times may apply to customized orders.
We may offer complimentary shipping promotions from time to time at our sole discretion. Shipping availability and terms may vary by destination.
Once your order ships, we will provide tracking information where available.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your local authorities. These charges are the sole responsibility of the customer.
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to strikes, supply shortages, customs delays, transportation disruptions, natural disasters, war, terrorism, cyber incidents, governmental actions, pandemics, epidemics, labor disputes, or force majeure events.
Orders begin processing shortly after submission; therefore, we may not be able to modify or cancel orders once placed, including changes to shipping details, payment methods, sizing, or customization requests.
Cancellation requests are governed by applicable Israeli consumer protection laws, including the Israeli Consumer Protection Law, 1981, and the Consumer Protection Regulations (Cancellation of Transactions), as amended from time to time.
Since Made to Order garments are manufactured specifically upon order and may include personalized sizing, alterations, or custom production, customers are generally not entitled to cancel transactions once production has commenced, unless otherwise required by applicable law or expressly approved by us in writing.
We reserve the right to cancel any transaction, in whole or in part, under the following circumstances:
If an order is canceled by us after payment has been processed, we will issue a refund for amounts paid, unless cancellation results from fraud or unlawful conduct.
Because all garments are individually produced upon request, all sales are final and items are non-returnable. The Made-To-Order dresses are custom-crafted to your exact measurements so all sales are final and returns are not accepted.
If you experience an issue with your garment, we encourage you to contact us and we will make reasonable efforts to assist you.
If you receive a defective, damaged, or incorrect item, please contact us within forty-eight (48) hours of delivery at [email protected] and include your order number, photographs of the issue, and a description of the problem.
We want you to be satisfied with your purchase. If you have sizing questions prior to ordering, please contact us before placing your order.
If you need a different size, you may request a one-time size exchange at no additional charge, provided the item meets the exchange requirements outlined below. Exchanges are permitted for size changes only and may not be made for a different item. Please note that customized items are non-exchangeable and all sales are final.
Subject to the conditions below, eligible non-customized items may be exchanged for another size one (1) time only.
Requests for exchanges must be submitted within five (5) days of delivery. If you wish to request a size exchange, you must notify us by email at [email protected] within 48 hours of receiving your item.
To qualify for an exchange, the item must meet all of the following requirements:
Items that do not meet these requirements will not be eligible for exchange and will be returned to the customer at the customer’s expense.
Customers are responsible for safely packaging returned items. We are not responsible for damage occurring during return shipment. We are not responsible for any damage or wear that occurs prior to the item reaching us, and we strongly recommend packaging the item carefully to prevent damage during transit.
The item must be physically received by us within five (5) business days from the date the exchange request is confirmed, unless delayed due to extenuating shipping circumstances.
Once your request is reviewed and approved, we will provide shipping instructions and the required shipping labels. Once an exchange request is approved and the original item is received and inspected, production of the replacement item will begin. Estimated production time for exchanged items is approximately four (4) to eight (8) weeks.
Customers may be responsible for shipping costs, customs duties, taxes, brokerage fees, or import charges related to exchanged items. In certain countries, customs broker fees may apply upon receipt of the exchanged item and are the responsibility of the customer.
We reserve the right to reject or refuse any exchange that does not comply with this policy.
Made-To-Order dresses include free shipping worldwide. However, in some countries, your order may be subjected to duties, VAT or other import fees, which will not be included in the purchase price. Please contact your local customs office for more information.
Please use professional dry cleaning only.
Please measure yourself according to the measurements below to ensure a true-to-size fit.
How to measure yourself: The best way to know your size is to use a measuring tape.
The information provided on the Website is for general informational purposes only. While we strive for accuracy, the Website may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct errors and update information at any time without prior notice.
THE WEBSITE AND ALL CONTENT, MATERIALS, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR AVAILABILITY.
WE DO NOT GUARANTEE THAT THE WEBSITE WILL OPERATE WITHOUT INTERRUPTION, ERROR, VIRUSES, OR SECURITY BREACHES, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEE PETRA GREBENAU, MADE TO ORDER BY LEE PETRA GREBENAU, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE USE OF THE WEBSITE OR PURCHASE OF ANY PRODUCTS.
IN JURISDICTIONS THAT DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY OR WARRANTY DISCLAIMERS, SUCH LIMITATIONS SHALL APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.
Any claim arising from use of the Website or related Services must be brought within one (1) year after the claim arises, unless a longer period is required by applicable law.
All content on the Website, including text, images, graphics, logos, videos, designs, artwork, software, trademarks, and other materials (“Materials”), is owned by or licensed to Lee Petra Grebenau and is protected under applicable intellectual property laws.
Except as expressly permitted in writing, you may not reproduce, distribute, modify, display, publish, transmit, create derivative works from, or otherwise exploit any Materials from the Website for commercial or public purposes.
Unauthorized use of the Website or its Materials may violate copyright, trademark, privacy, publicity, and other applicable laws.
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms of Use, the Website, or purchases made through the Website shall be subject to the exclusive jurisdiction of the competent courts located in Israel.
We reserve the right to revise or update these Terms of Use at any time without prior notice. Any changes will become effective immediately upon posting on the Website. Your continued use of the Website following publication of updated Terms constitutes acceptance of those changes.
If you have questions regarding these Terms of Use, your order, or our policies, please contact: [email protected]
